- What are the hours of operation?
- Main Pharmacy: 0800-1800 M-F, 0800-1700 Sa
- PX Pharmacy (Refills Only): 0900-1800 M-F, 1000-1400 Sa
- What is the check-in procedure at the pharmacy?
Patients with a new prescriptions generated from within the
health center must take a number and have a seat in the pharmacy
waiting area. The ticket will indicate your number -- please
wait for your number to be called by overhead announcement and
number display. Please have your military I.D. card available
when your number is called prior to getting to the window to be
- Can my prescriptions written by an outside (civilian) provider be
filled at McDonald Army Health Center?
Yes. Patients with a new prescription generated by civilian
providers should check on the availability of the medication
online or check formulary list hanging in the pharmacy display
board prior to getting a ticket. If the medication is available
please take a number and have a seat in the pharmacy waiting
area. The ticket will indicate your number. Please wait for your
number to be called by the overhead display. Please have your
military I.D. card available when your number is called.
- Can I call in my refills?
Yes, all refills must be called in at 7757-878-6834 or toll free
at 1-866-878-9321, available 24 hours a day, 7 days a week. No
refills are processed at the windows. Note: Refills called in
before 1400 will be available in 2 duty days after 1300. Refills
called in on Friday will be ready for pick-up on Tuesday after
1300. Refills called in Saturday, Sunday or Monday will be ready
on Wednesday after 1300.
- How long is my handwritten prescription good for?
Handwritten prescriptions for non-controlled medications will be
honored for one year from the date originally written.
Prescriptions for controlled items will be honored for six
months from the date originally written.
- How long is my prescription good for once it has been filled?
Your prescriptions for purposes of refills, are good for 1 year
from the date originally written. Occasionally, your provider
may specify a shorter period of time that any prescription is
- Can I get a "cold pack" from the pharmacy?
Yes. You must complete a Self-Care class offered to Active Duty,
Tricare Prime and Tricare Plus beneficiaries enrolled at Fort
Eustis, Fort Monroe or Fort Story. Upon completion of the class,
a pharmacy medication card will be given enabling class
participants to pick-up over-the-counter medications (from a
specified list) without a physician visit. Call Community Health
Nursing to sign-up for a class at 878-4755 or 878-4756.
- What is TMOP?
TMOP stands for TRICARE Mail Order Pharmacy. This program allows
you to receive 90-day supplies of your prescriptions mailed
directly to your house for a small co-pay. The co-payments are
- Free for active duty personnel
- $3 for all other beneficiaries for Generic medications
- $9 for all other beneficiaries for Brand medications
This program has it's own list of medications that it carries
which can be found at the
Mail Order Pharmacy website. This program is administered by
where you can request TMOP refills online. In order to
participate in this program you must first have your doctor
write you a new prescription for up to a 90-day supply (30-days
supply maximum on controlled medications) plus refills. You then
mail your prescription and co-pay in the special envelope from
Express Scripts (you can request these by calling
1-866-363-8667) and your medications will be processed and
mailed back to you usually within 48 hours. You may pay for you
prescriptions by using credit card, check or money order. For
further questions on this program either call 1-866-363-8667 or
TMOP Program page.
- What network retail pharmacies will honor my TRICARE benefit?
to find network retail pharmacies near you.