Effective health care requires a partnership between patients, physicians and other healthcare professionals. Open and honest communication, respect for personal and professional values and sensitivity to differences are important to good patient care. McDonald Army Health Center strives to provide a foundation for understanding and respecting the rights and responsibilities of patients, families, physicians, and other caregivers. The hospital seeks to ensure a health care ethic that respects the role of patients in making decisions about treatment choices and other aspects of their care.
Medical Care -- The right to the quality care and treatment consistent with available resources and generally accepted standards. The patient has the right also to refuse treatment to the extent permitted by law and government regulations, and to be informed of the consequences of his or her refusal.
Respectful Treatment -- The right to considerate and respectful care with recognition of his or her personal dignity.
Privacy and Confidentiality -- Their right, within law and military regulations, to privacy and confidentiality concerning medical care.
Identity -- The right to know, at all times, the identity, professional status, and professional credentials of health care personnel as well as the name of the health care provider primarily responsible for his or her care.
Pain Management -- The right to respectful and responsive care that includes treatment of symptoms and effective pain management.
Explanation of Care -- The right to an explanation concerning his or her diagnosis, treatment, procedures and prognosis of illness in terms the patient can be expected to understand. When it is not medically advisable to give such information to the patient, the information should be provided to appropriate family members or, in their absence, another appropriate person.
Informed Consent -- The right to be advised in non-clinical terms on information needed in order to make knowledgeable decisions on consent or refusal for treatments. Such information should include significant complications, risks, benefits, and alternative treatments available.
Research Projects -- The right to be advised if the facility proposed to engage in or perform research associated with your care of treatment. The patient has the right to refuse to participate in any research projects.
Safe Environment -- The right to care and treatment in a safe environment.
Military Treatment Facility (MTF) Rules and Regulations -- The right to be informed of the facility's rules and regulations that relate to patient or visitor conduct. The patient should be informed about smoking rules and should expect compliance with those rules from other individuals. Patients are entitled to information about the MTF mechanism for the imitation, review, and resolution of patient complaints.
Providing quality health care is a complex task that requires close cooperation between patients and health care facility personnel. Patients can take responsibility for the care by helping the medical team give the best possible care. These patient responsibilities are:
Providing Information -- The responsibility to provide to the best of their knowledge, accurate and complete information about complaints, past illnesses, hospitalizations, medications and other matters relating to their health. A patient has the responsibility to let their primary health care provider know whether they understand the treatment and what is expected of them.
Respect and Consideration -- The responsibility for being considerate of the rights of other patients and MTF health care personnel and for assisting in the control of noise, smoking, and the number of visitors. The patient is responsible for being respectful of the property of others and of the facility.
Compliance with Medical Care -- The responsibility for complying with the medical and nursing treatment plan, including follow-up care, recommended by health care providers. This includes keeping appointments on time and notifying the MTF when appointments cannot be kept.
Medical Records -- The responsibility for ensuring that medical records are promptly returned to the medical facility for appropriate filing and maintenance when records are transported by the patients for the purpose of medical appointment or consultation, etc. All medical records documenting care provided by any MTF are the property of the U.S. Government.
Reporting of Patient Complaints -- The responsibility for helping the MTF Commander provide the best possible care to all beneficiaries. Patients' recommendations, questions, or complaints should be reported to the Patient Representative.
MTF Rules and Regulations -- The patient is responsible for the following, the MTF rules and regulations affecting patient care and conduct. Smoking is not permitted within 200 yards of the MTF or its outlying facilities. This rule should be complied with by all patients, relatives, and visitors.