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Troop Medical Clinic 2
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Services Offered

  • Acute and routine appointments
  • Integrated Behavioral Health Consulting Services
  • Immunizations
  • Physicals/Periodic Health Assessments (PHAs)
  • Pharmacy Services
  • Routine Women's Health Service

 

Hours of Operation

  • Immunization Walk-in Hours:  Tue - Thu, 1300 to 1500
  • Sick Call Services (Acute Care Only): Mon - Fri, 0630 to 0700
 

Appointments

To schedule an appointment, please login to TRICARE Online or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.

HRAC Hours

Mon - Fri: 0600 to 2000

Sat, Sun and Holidays: 0700 to 1500

Cancelling Appointments

To cancel an appointment please go to TRICARE Online and access the Appointment Center. McDonald Army Health Center requires that beneficiaries cancel 24 hours prior to your appointment.

Don't be a no-show!

McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 15 minutes or more to their scheduled appointments are considered "No Shows". "No Shows" limit the number of available appointments.  The Health Center request that beneficiaries cancel at least 24 hours prior to your appointment.

Frequently Asked Questions - General

Can I get my PHA done all on the same day?

No, you must first complete your online portion (Part 1) as well as any required labs and/or EKG (depending on age) before you see your provider.

Do I need to call to make an appointment to come in to start a physical?

No, just walk in and inform the staff of what physical you need and we will provide you with the appropriate physical packet and instructions.

When will my information be put into MEDPROS?

After you have completed your PHA, all your data will be inputted into MEDPROS. Turnaround time for MEDPROS is up to 72 hours.

FAQs - Registering for TRICARE Online(TOL)

How do I register?

Log onto the website. Once you have reviewed the Security and Privacy policy, click the "I Agree" button. From the pre-login home page, click on the "Register Now on TOL" link located under the Login area on the Home page. From there, follow the instructions to complete your account registration.

How long do I have to wait after registering before I'm able to make appointments?

Once you login with your username and password, you will be able to start the search for appointments from your Beneficiary Home Page or you may click on the Book Appointment link. Remember that you must also be registered at your local MTF in order to use the Book Appointment feature.

I tried to register and it says my SSN is already in use, but I don't remember registering.

There are several reasons why you might receive this error. If you are certain that you entered your Social Security Number (SSN) correctly during registration contact the MHS Help Desk Customer Service at 1-800-600-9332.

Can I register my whole family under one account?

In order to protect the medical records of individuals, every member must have their own account. 

FAQs - Book Appointments on TRICARE Online (TOL)

How do I make an appointment on TOL?

You must first register and log on to TOL. You must also be registered at your primary MTF before you can schedule an appointment. Once logged into TOL, use the focus center on your beneficiary home page to search for an appointment, or click on Book Appointments and follow the directions on screen.

How do I book an appointment using my TOL account?

You must first register and log in to TOL before you can schedule an appointment. Once you have logged in, you can start your Appointment process from your Beneficiary Home Page or by clicking on the 'Book Appointment’ link. You will be guided through the appointment booking process.

Why is it important to see my Primary Care Manager (PCM) for care?

The goal of the PCM is to provide continuity of care. Your PCM (or team of providers) will see you first for your health care needs. The Primary Care Manager:
 
·        Provides and/or coordinates your care
·        Maintains your health records
·        Refers you to specialists, if necessary (To be covered, specialty care must be arranged and approved by your Primary Care Manager)

Can I change my Primary Care Manager if I wish?

You may request a change of PCM by contacting the local TRICARE Service Center. The request will normally be honored, subject to available resources.
    Telephone
    Contact Information​​
    Phone: 757-314-7654, Option 2
    Hours:

     Mon - Fri: 0630 to 1600

    Location: 815 Gaffy Pl
    Ft. Eustis, VA 23604