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Behavioral Health



Behavioral health issues do not discriminate; they can occur in anyone’s life. Whether you are active duty, family member or other beneficiary, behavioral health care at McDonald Army Health Center is delivered in a compassionate manner designed to aid in recovery. Individual or group counseling is designed to help patients get through life’s behavioral challenges.

Services Offered

Department of Behavioral Health offers a full range of quality outpatient behavioral health services to the Active Duty military population.

Non-Active Duty beneficiaries in need of behavioral health services should call TRICARE at 1-877-874-2273 (options 2, 2, full SSN, 2, 1). This will allow you to immediately speak to a behavioral health counselor, or contact your Primary Care Manager to get the help you need.

Access to Care

The Behavioral Health Clinic only serves Active Duty Service Members and Reservist on Active Duty Status

Appointments

To schedule an appointment, please login to TRICARE Online or call the Hampton Roads Appointment Center (HRAC) at 1-866-645-4584.

HRAC Hours

Mon - Fri 6 a.m. to 8 p.m.

Sat, Sun and Holidays: 7 a.m. to 3 p.m.

Cancelling Appointments

To cancel an appointment, please go to TRICARE Online and access the Appointment Center. McDonald Army Health Center request beneficiaries cancel 24 hours prior to your appointment.

Don't be a no-show!

McDonald Army Health Center wants your help in reducing the number of "No Shows". Patients who miss appointments or arrive late by 15 minutes or more to their scheduled appointments are considered "No Shows". "No Shows" limit the number of available appointments.  The Health Center request beneficiaries cancel at least 24 hours prior to your appointment.

Procedures for Urgent Behavioral Health Care

If you or someone you know has already attempted suicide or there is a life-threatening emergency, the first response should be to call 911. For other urgent behavioral health concerns, providers are available during normal duty hours for walk-in appointments. Between 4:30 p.m to 7:30 a.m. contact any of the following:

  • Naval Medical Center Portsmouth ER 757-953-1365
  • Mary Immaculate Hospital 757-886-6000
  • Riverside Regional Medical Center 757-594-2000
Telephone
Contact Information​​
Phone: 757-314-7558
Hours: Mon - Fri: 7:30 a.m. to 4:30 p.m.
Location: 515 Sternberg Ave
Ft. Eustis, VA 23604